Acceptable Use of DND/CAF Mobile Devices

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Do you have a Government of Canada-issued BlackBerry, smartphone, or other mobile wireless device? If so, this information applies to you!

DND employees, CAF members and other authorized users of government-issued mobile wireless devices are responsible for knowing what services are associated with their device, and for knowing how to use them in accordance with various policies. Non-compliance can have consequences for DND/CAF, as well as for individual users.

What DND/CAF Mobile Wireless Device Users Need to Know:

  1. Your Government-issued mobile wireless device includes a standard Government Cellular Services plan.

Your mobile wireless device comes with a standard Government Cellular Services plan, contracted through Shared Services Canada (SSC). It also comes with optional services that are not included in the standard plan, and that incur additional charges. For example:

Services included in a standard BlackBerry mobile services plan:

  • 500 MB per month
  • domestic and US calls and texts (local and long distance)
  • international calls and texts originating in Canada
  • texts originating from outside Canada or the US

Services not included in a standard BlackBerry mobile services plan (additional cost):

  • charges for exceeding 500 MB
  • calls originating from outside Canada or the US
  • roaming charges (international and US)
  • MMS (text) picture or video

To learn more, consult the complete list of Shared Services Canada Government Cellular Services for DND/CAF.

  1. Using your mobile wireless device outside of Canada incurs significant costs.

Costs of using your mobile device while travelling outside Canada can add up quickly, since many services, like roaming fees, are not included in your standard mobile services plan. For example:

  • using Google Maps costs $36 per hour in the US or $100 per hour from international locations
  • sending 130 text and emails outside of Canada and the US costs approximately $10
  • using 500 MB of data cost up to $7000 from international locations

If authorized to use your mobile device while travelling outside of the country, you can help minimize costs by:

  • turning off data roaming whenever possible
  • using secure Wi-Fi services or a Virtual Private Network (VPN)
  • only opening essential for business email attachments
  • minimizing the use of text messages
  • keeping telephone conversations brief
  1. As a mobile wireless device user, you are responsible for costs incurred from unauthorized use of services not included in the standard Government Cellular Services plan.

In accordance with the Operating Standard on the Acceptable Use of Cellular Devices, individual users can be required to reimburse additional costs incurred from unauthorized use of services not included in the standard Government Cellular Services.

Before using services not included in the standard mobile services plan, ensure you have approval to do so from a DND manager or supervisor, or a CAF commander, Commanding Officer or military supervisor, and in accordance with your organization’s approval processes.

  1. As a mobile wireless device user, you must ensure that you use your device in accordance with acceptable use policies and directives.

DND employees, CAF members and other authorized users are responsible to ensure their use of mobile wireless devices is compliant with the Policy on Acceptable Network and Device Use, the Operating Standard on the Acceptable Use of Cellular Devices, DAOD 6002-2 and DAOD 6002-3.

Defence Team members are also reminded that they must comply with the DND and CAF Code of Values and Ethics that establishes a standard of expected behaviours in all activities related to their professional duties, including the use of mobile communications.

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