National Defence call centre celebrates 20 years

National Centralized Attendant Service Call Centre officers Louise Lamoureux (left), Gaby Meloche, and Katia Chouinard, Commissioner Lavoie, and William Sharple, Database Manager. Photo: OS Anne-Marie Brisson.
National Centralized Attendant Service Call Centre officers Louise Lamoureux (left), Gaby Meloche, and Katia Chouinard, Commissioner Lavoie, and William Sharple, Database Manager. Photo: OS Anne-Marie Brisson.

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The National Centralized Attendant Service (NCAS)—the centralized telephone attendant system for bases and wings across Canada—is celebrating 20 years of operation this year. To mark the occasion, employees met with their clients and gave a presentation on their work tool at the Saint-Jean Garrison in Quebec on May 31.

The NCAS is an essential service that provides bilingual professional telephone services in support of the operations and activities of the Canadian Armed Forces and Department of National Defence.

In good weather and in bad, NCAS staff are there to serve the Defence Team 365 days a year, from 6 a.m. to 10 p.m. (Eastern Standard Time). NCAS is made up of six management members and 26 officers working various shifts. The Call Centre reports to the 76 Communication Regiment in Ottawa, but is located at the Saint-Jean Garrison, in Quebec.

Did you know that the NCAS…
  • serves more than 28 bases and sites, including six on a part-time basis, in Canada;
  • handles more than 1.5 million calls per year;
  • can receive 500 to 650 calls per hour;
  • is the service that answers when you press “0”; and
  • enters part of your Outlook profile in its database?

Image gallery

  • Line Lessard, Manager (left), Louise Lamoureux, Call Centre officer, and CFLRS C Company members watching a presentation about the National Centralized Attendant Service at the Saint-Jean Garrison.
  • National Centralized Attendant Service Call Centre officers Louise Lamoureux (left), Gaby Meloche, and Katia Chouinard, Commissioner Lavoie, and William Sharple, Database Manager. Photo: OS Anne-Marie Brisson.
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