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Tag: <span>ICCM</span>

Integrated Conflict and Complaint Management: From idea to implementation

– The path that led to the creation of Conflict and Complaint Management Services centres wasn’t always clear, nor was it easy. But their existence today, and the value they provide to Defence Team members and leaders, are a testament to the teamwork that focused on solving a complex organizational problem.

Category: Defence Stories
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Leaders are responsible for managing workplace conflict

– There is a paradigm shift underway within the Department of National Defence and Canadian Armed Forces that views conflicts and complaints as an opportunity to learn and strengthen a workplace.

Category: Defence Stories
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Conflict and Complaint Management Service Centres help with conflict resolution

– The agents in CCMS offices offer guidance to Defence Team members dealing with a workplace conflict or complaint. Agents are trained to identify and offer advice on a wide range of issues including harassment, human rights complaints, grievances and workplace disputes.

Category: Defence Stories
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Conflict and Complaint Management Services: A one-stop shop for addressing conflict in the workplace

– To mark Healthy Workplace Month, this is the first in a series of four articles about the Integrated Conflict and Complaint Management (ICCM) and the Conflict and Complaint Management Services (CCMS) centres that have been established across the country.

Category: Defence Stories
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